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HOTS BUG FIXED
Configurable Products
Zakeke's Technical Documentation
Guidelines for the 3D Assets
Introduction
Test Sub
TEST TEST TEST updated
Zakeke Help Center
Getting started
Embed Zakeke on any page
Installing Zakeke in your Shopify store
Zakeke for Shopify's development stores
Log in to Zakeke using your Shopify account
Integrating Zakeke with other apps
Print-on-Demand and Dropshipping Services
Connect your preferred POD supplier
Printful
Why there is a blank file in my Printful orders?
Can I add a 3D preview to all-over Printful products?
How to connect and use Printful with Zakeke on Shopify
How to connect and use Printful with Zakeke on WooCommerce
How to connect and use Printful with Zakeke on BigCommerce
How to remove the "SEND to the POD" button and automate the sending of orders to the POD
Are all Printful products available in Zakeke? [Printful]
Can I choose the mockup style of the product? [Printful]
How do shipping rates work?
Why I don't see the product mockup? [Printful]
Why my Printful products are unsynced?
Customizable Products
Quick and important infos to learn how to use the Zakeke Visual Product Customizer
Create a customizable product
Print Area
How to define a Print Area
Using a PNG mask to create a print area
Side(s)
Side rotation in UI
Resizable products
How to make customization mandatory for a product side
Variants
How to test a customizable product and place a test order
Editing the attributes/variants of the product in your store after a product has been published as a customizable product
How to add Cut / Safety / Bleed Lines to your customizable products
Getting started
Understanding Zakeke
Installing Zakeke
About Zakeke
How and why to install Zakeke
Supported eCommerce Platforms
What is a Customizable Product?
Integration via API
Can I have my own products in Zakeke?
Am I forced to use third-party fulfillment services to produce my products?
Does Zakeke handle shipping, payments, ...?
Does Zakeke only work on e-commerce platforms?
Is Zakeke responsive?
What browsers are supported?
Is Zakeke a scalable solution?
Does Zakeke offer a partner program?
How to's
How to match Configurator attributes with product options inside Shopify
How the pricing set on Zakeke is displayed in the checkout page
Clear all the Zakeke resources on your store after the app removal
How to hide the Add to Cart button
How to add or move the Customize button [Shopify]
[Shopify] Custom javascript event hooks
How to edit the text of the Customize button [Shopify]
CustomCat
How to connect and use CustomCat with Zakeke
How to remove the "SEND to the POD" button and automate the sending of orders to CustomCat
Can I change the image provided by CustomCat?
Scene Editor
WebP for Textures
Cameras
Scene Editor
Printing Methods
Printing Methods
Shadows
Forcing the design to be a single color or a limited number of colors
Engraving
Print on wood in full colors
Autofit the images to the print area
Premium Photos
Image Editing Tools & Filters
TextArt
TextBox
Pantone Colors
CMYK support
PDF, EPS and AI upload
Zapier
How to use Zapier with Zakeke
WooCommerce
Show the customized in the cart page [WooCommerce]
Installation instructions [WooCommerce]
How to create products with variants and global attributes in WooCommerce
Hide/Show the "Add to Cart" button [WooCommerce]
Rename/Translate the "Customize" button [WooCommerce]
How to create a Customizer link on WooCommerce with the Share Link
Embed Zakeke on any page
Set a custom interface for the 3D configurator [WooCommerce]
Plans and Pricing
Storage
How does the Free Trial work?
How much does Zakeke cost?
What do you mean by Published Products?
What is the difference between "3D Product Configurator" and "3D Preview"?
Do I need the 3D Product Configurator to show my products in 3D?
How is the transaction fee calculated?
What are "Zakeke tool Views"?
Do you charge transaction fees during the free trial?
Can I switch plans during the Free Trial?
Once the trial period has expired, will the subscription be automatically debited?
What payment methods do you accept?
How do I cancel my subscription?
Next bill date
What does "Up to 3 applicable 3D materials by product" mean in the Shopify Unlimited plan?
Settings
Updating Permissions for your Zakeke App
Set Zakeke to never create a new product
Set Zakeke to work properly with a multilanguage store
Change the Zakeke URL
Getting print-ready files directly in the Shopify admin
Snippet files
Composer
Merge & Copy Attributes, Actions and Options
Generate Attributes and Options with AI
Composer
Attributes, Options and Actions
Design texture resolution
Pre-designed templates for Configurable products
3D Digital Asset Manager & AR Viewer
3D DAM & AR Viewer
Asset library
Tags
Analytics
Projects and Request for Services
3D DAM & AR Viewer Pro Features Add-on
Hotjar
How to use Hotjar with Zakeke
Printeers
How to connect and use Printeers with Zakeke
How to remove the "SEND to the POD" button and automate the sending of orders to Printeers
Print-Ready Files and Orders
Orders and Print-Ready Files
Manual Orders
Set your own rules to name the print-ready files
Edit Print-Ready Files
Get a single print file for all print areas / sides
Mirrored print files
Replace color(s) in the final print file
File formats supported
Upload of large files
Advanced Print Files Builder
BigCommerce
Installation instructions [BigCommerce]
[BigCommerce] Set a custom user interface for the 3D configurator
Integrating Zakeke with the customer's orders history page
How to match Configurator attributes with options or modifiers in BigCommerce
How to hide the Add to Cart button [BigCommerce]
Support for Multi-Storefront [BigCommerce]
Features
Why doesn't CorelDRAW recognize the font used in the print-ready file?
Can I remove the Add to Cart button? Can I edit the Customize button?
Can I disable features and options?
I don't have a 3D model of my product to enable the 3D preview. What can I do?
Is it possible to allow my clients to recolor images and cliparts?
Why I'm not able to set product variations?
Can the end-users save a design and edit/buy it later?
Can my customers edit a design even after it has been added to the cart?
Warning message for low quality images
Can I change the language?
Which color models can I use for printing? Does Zakeke support CMYK or Pantone colors?
Why I don't see the Upload Image function in my pre-designed templates generator?
Where I find my Zakeke API keys and Client ID?
Are RTL and Asian languages supported?
I'm not able to reset my password
What is the size limit for the images uploaded by the customer?
Why variants appear as out of stock?
Export and Import of Customizable products
Behaviour on the Add to cart
Cart quantity selector
Behaviour on the Add to Cart
Shopping Preview
Shopping Preview
Virtual Try-On
Virtual Try-On
Virtual Try-On for Customizable Products
Virtual Try-On for Configurable Products
Virtual Try-On for 3D Models
Fine tuning
Pupillary Distance Tool
Google Tag Manager
How to use Google Tag Manager with Zakeke
Pricing Rules
How to create pricing rules
How to set a mark-up price based on the number of customized sides
How to set a specific mark-up price for each product side
How to apply quantity discount
How to set up a mark-up price for images uploaded by customers
How to set up a mark-up price based on the design size
How to make a price for each product variant
How to add a fixed price or setup fee
PrestaShop
Installation instructions [PrestaShop]
Show the "Customize" button on the product page [PrestaShop]
Rename the Customize (or Configure) button [PrestaShop]
Change the Zakeke URL [PrestaShop]
3D Configurator settings
Set Zakeke to never create a new product for the 3D Product Configurator
Set a custom interface for the 3D configurator [Shopify]
Tools
Designer for texts/images
Pre-set Configurations
AI-Powered Configuration Generator
Etsy
Shareable demo product URL for Etsy
Connect Etsy store
How Zakeke works with Etsy
Multiple designs on the same purchase [Etsy]
Edit Design [Etsy]
Edit Print-Ready Files [Etsy]
OrderDesk
How to use Order Desk with Zakeke
3D Preview and Augmented Reality
Design texture resolution - 3D preview
3D Preview and Augmented Reality
3D Preview [OLD VERSION]
How to...
How to create a dynamic price for Configurable products
Best practices for maximizing performance in Zakeke's 3D Product Configurator
How to disable the mip map
How to allow your customers to get product options by clicking on the 3D model
Duplicating Products 3D
Duplicate attributes, options and actions (on the same product or from one product to another one)
Show high resolution images of your product materials
What can I change from the eCommerce after publishing a product?
Wix
Installation instructions [Wix]
How the Product Customizer works with Wix
How to edit the style and position of the Customize button [Wix]
Upgrade to the new Zakeke Product Customizer [Wix]
WebHooks
How to use the WebHooks
Tools
Text tool
Upload tool
Pre-designed Templates
Images and Clipart Galleries
Names and Numbers
Autofit textbox
Fonts
Save design and Customer saved designs
Shapes and Masks
Fillable Shape
"Get a quote" tool
Collage Layouts Tool
Glyphs and Special Characters
Profanity Filter and Image Moderator
Product background editing tool
Background remover + Image Recoloring Tool
NFT-Enhanced Products
How to setting the pre-designed template on a single side
How to associate a pre-designed template with a single variant
How to create Pre-designed template with only text element
Error messages
ERROR: It wasn't possible to load products. Be sure your e-commerce is reachable and configured.
ERROR: We can't customize this product right now
ERROR: An error occurred in the request and at the time were unable to send the consumer data.
INTEGRATION ERROR: the underlying connection was closed: could not establish trust relationship for the ssl/tls secure channel.
ERROR: consumer data could not be sent because an error occurred in the request.
Fonts upload Error Messages
Settings
Composition Recap Panel
Dynamic product's properties
Save and Share
Sales Channels
Sales Channels
How to add a sales channel
Magento / Adobe Commerce
Installation instructions for Magento 1.9
Installation instructions for Magento 2 / Adobe Commerce
Installation instructions for Magento 2 / Adobe Commerce [3D configurator]
Shopware
Installation instructions [Shopware 6]
OpenCart
Installation instructions [OpenCart]
Settings
How to Grant Access to Your Account to Zakeke Staff
General Settings
Zoom
Order's summary
Share design
User Interface Settings
Edit the Tools Names, Icons and Positions
Messages and alerts
Bulk Variation Forms
PDF Preview
KPI Dashboard
Show design's size to the end-users
"3D View" Window's size
Translations
Email notifications
ShopWired
Installation Instructions [ShopWired]
Your Account
Users and permissions
Subscription
Change email address of your account
How to...
How to search Tools, Setting and more
How to use a gradient in a pre-designed template
Set a direct URL for a pre-designed template
How to create a pre-designed template from an order
Sublimated sport jerseys
How to properly set a customizable rounded item (mugs, cans, tumblers, bottles, cups, glasses, ...) in Zakeke
Sync product image and name with e-commerce
Duplicating Customizable Products and/or Pre-designed Templates
Add an overlay to the product
Create a product with only text option
Double-sided products (with the option to have the same design elements on each side)
Get the product image in the print files
Sync design elements on all product sides
How to use UserGuiding with Zakeke
Short guide on how to manage the switch to the new Zakeke
How to create a recolourable product
Integrating a third-party source for images or other elements to personalize your items
Salesforce Commerce Cloud
Sitegenesis
SFRA
Home
Zakeke Help Center
Error messages
ERROR: We can't cust...
ERROR: We can't customize this product right now

If your store is on WooCommerce or Magento , please double-check that User and Password for Zakeke are correct in the plugin settings in your WooCoomerce or Magento back-office.

If you still get the error, please write to us at [email protected] as it means that exchange of data between your store and Zakeke is failing.

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