Why I don't see the Upload Image function in my pre-designed templates generator?

Configurable Products

Zakeke's Technical Documentation

Guidelines for the 3D Assets

TEST TEST TEST updated

Zakeke Help Center

Getting started

Embed Zakeke on any page

Installing Zakeke in your Shopify store

Zakeke for Shopify's development stores

Log in to Zakeke using your Shopify account

Integrating Zakeke with other apps

Print-on-Demand and Dropshipping Services

Connect your preferred POD supplier

Why there is a blank file in my Printful orders?

Can I add a 3D preview to all-over Printful products?

How to connect and use Printful with Zakeke on Shopify

How to connect and use Printful with Zakeke on WooCommerce

How to connect and use Printful with Zakeke on BigCommerce

How to remove the "SEND to the POD" button and automate the sending of orders to the POD

Are all Printful products available in Zakeke? [Printful]

Can I choose the mockup style of the product? [Printful]

How do shipping rates work?

Why I don't see the product mockup? [Printful]

Why my Printful products are unsynced?

Customizable Products

Quick and important infos to learn how to use the Zakeke Visual Product Customizer

Create a customizable product

How to define a Print Area

Using a PNG mask to create a print area

Side rotation in UI

Resizable products

How to make customization mandatory for a product side

How to test a customizable product and place a test order

Editing the attributes/variants of the product in your store after a product has been published as a customizable product

How to add Cut / Safety / Bleed Lines to your customizable products

Getting started

Understanding Zakeke

Installing Zakeke

How and why to install Zakeke

Supported eCommerce Platforms

What is a Customizable Product?

Integration via API

Can I have my own products in Zakeke?

Am I forced to use third-party fulfillment services to produce my products?

Does Zakeke handle shipping, payments, ...?

Does Zakeke only work on e-commerce platforms?

Is Zakeke responsive?

What browsers are supported?

Is Zakeke a scalable solution?

Does Zakeke offer a partner program?

How to match Configurator attributes with product options inside Shopify

How the pricing set on Zakeke is displayed in the checkout page

Clear all the Zakeke resources on your store after the app removal

How to hide the Add to Cart button

How to add or move the Customize button [Shopify]

[Shopify] Custom javascript event hooks

How to edit the text of the Customize button [Shopify]

How to connect and use CustomCat with Zakeke

How to remove the "SEND to the POD" button and automate the sending of orders to CustomCat

Can I change the image provided by CustomCat?

WebP for Textures

Printing Methods

Printing Methods

Forcing the design to be a single color or a limited number of colors

Print on wood in full colors

Autofit the images to the print area

Image Editing Tools & Filters

PDF, EPS and AI upload

How to use Zapier with Zakeke

Show the customized in the cart page [WooCommerce]

Installation instructions [WooCommerce]

How to create products with variants and global attributes in WooCommerce

Hide/Show the "Add to Cart" button [WooCommerce]

Rename/Translate the "Customize" button [WooCommerce]

How to create a Customizer link on WooCommerce with the Share Link

Embed Zakeke on any page

Set a custom interface for the 3D configurator [WooCommerce]

Plans and Pricing

How does the Free Trial work?

How much does Zakeke cost?

What do you mean by Published Products?

What is the difference between "3D Product Configurator" and "3D Preview"?

Do I need the 3D Product Configurator to show my products in 3D?

How is the transaction fee calculated?

What are "Zakeke tool Views"?

Do you charge transaction fees during the free trial?

Can I switch plans during the Free Trial?

Once the trial period has expired, will the subscription be automatically debited?

What payment methods do you accept?

How do I cancel my subscription?

What does "Up to 3 applicable 3D materials by product" mean in the Shopify Unlimited plan?

Updating Permissions for your Zakeke App

Set Zakeke to never create a new product

Set Zakeke to work properly with a multilanguage store

Change the Zakeke URL

Getting print-ready files directly in the Shopify admin

Merge & Copy Attributes, Actions and Options

Generate Attributes and Options with AI

Attributes, Options and Actions

Design texture resolution

Pre-designed templates for Configurable products

3D Digital Asset Manager & AR Viewer

3D DAM & AR Viewer

Projects and Request for Services

3D DAM & AR Viewer Pro Features Add-on

How to use Hotjar with Zakeke

How to connect and use Printeers with Zakeke

How to remove the "SEND to the POD" button and automate the sending of orders to Printeers

Print-Ready Files and Orders

Orders and Print-Ready Files

Set your own rules to name the print-ready files

Edit Print-Ready Files

Get a single print file for all print areas / sides

Mirrored print files

Replace color(s) in the final print file

File formats supported

Upload of large files

Advanced Print Files Builder

Installation instructions [BigCommerce]

[BigCommerce] Set a custom user interface for the 3D configurator

Integrating Zakeke with the customer's orders history page

How to match Configurator attributes with options or modifiers in BigCommerce

How to hide the Add to Cart button [BigCommerce]

Support for Multi-Storefront [BigCommerce]

Why doesn't CorelDRAW recognize the font used in the print-ready file?

Can I remove the Add to Cart button? Can I edit the Customize button?

Can I disable features and options?

I don't have a 3D model of my product to enable the 3D preview. What can I do?

Is it possible to allow my clients to recolor images and cliparts?

Why I'm not able to set product variations?

Can the end-users save a design and edit/buy it later?

Can my customers edit a design even after it has been added to the cart?

Warning message for low quality images

Can I change the language?

Which color models can I use for printing? Does Zakeke support CMYK or Pantone colors?

Why I don't see the Upload Image function in my pre-designed templates generator?

Where I find my Zakeke API keys and Client ID?

Are RTL and Asian languages supported?

I'm not able to reset my password

What is the size limit for the images uploaded by the customer?

Why variants appear as out of stock?

Export and Import of Customizable products

Behaviour on the Add to cart

Cart quantity selector

Behaviour on the Add to Cart

Shopping Preview

Shopping Preview

Virtual Try-On for Customizable Products

Virtual Try-On for Configurable Products

Virtual Try-On for 3D Models

Pupillary Distance Tool

Google Tag Manager

How to use Google Tag Manager with Zakeke

How to create pricing rules

How to set a mark-up price based on the number of customized sides

How to set a specific mark-up price for each product side

How to apply quantity discount

How to set up a mark-up price for images uploaded by customers

How to set up a mark-up price based on the design size

How to make a price for each product variant

How to add a fixed price or setup fee

Installation instructions [PrestaShop]

Show the "Customize" button on the product page [PrestaShop]

Rename the Customize (or Configure) button [PrestaShop]

Change the Zakeke URL [PrestaShop]

3D Configurator settings

Set Zakeke to never create a new product for the 3D Product Configurator

Set a custom interface for the 3D configurator [Shopify]

Designer for texts/images

Pre-set Configurations

AI-Powered Configuration Generator

Shareable demo product URL for Etsy

Connect Etsy store

How Zakeke works with Etsy

Multiple designs on the same purchase [Etsy]

Edit Design [Etsy]

Edit Print-Ready Files [Etsy]

How to use Order Desk with Zakeke

3D Preview and Augmented Reality

Design texture resolution - 3D preview

3D Preview and Augmented Reality

3D Preview [OLD VERSION]

How to create a dynamic price for Configurable products

Best practices for maximizing performance in Zakeke's 3D Product Configurator

How to disable the mip map

How to allow your customers to get product options by clicking on the 3D model

Duplicating Products 3D

Duplicate attributes, options and actions (on the same product or from one product to another one)

Show high resolution images of your product materials

What can I change from the eCommerce after publishing a product?

Installation instructions [Wix]

How the Product Customizer works with Wix

How to edit the style and position of the Customize button [Wix]

Upgrade to the new Zakeke Product Customizer [Wix]

How to use the WebHooks

ERROR: It wasn't possible to load products. Be sure your e-commerce is reachable and configured.

ERROR: We can't customize this product right now

ERROR: An error occurred in the request and at the time were unable to send the consumer data.

INTEGRATION ERROR: the underlying connection was closed: could not establish trust relationship for the ssl/tls secure channel.

ERROR: consumer data could not be sent because an error occurred in the request.

Fonts upload Error Messages

Composition Recap Panel

Dynamic product's properties

How to add a sales channel

Magento / Adobe Commerce

Installation instructions for Magento 1.9

Installation instructions for Magento 2 / Adobe Commerce

Installation instructions for Magento 2 / Adobe Commerce [3D configurator]

Installation instructions [Shopware 6]

Installation instructions [OpenCart]

How to Grant Access to Your Account to Zakeke Staff

General Settings

Order's summary

User Interface Settings

Edit the Tools Names, Icons and Positions

Messages and alerts

Bulk Variation Forms

Show design's size to the end-users

"3D View" Window's size

Email notifications

Installation Instructions [ShopWired]

Users and permissions

Change email address of your account

How to search Tools, Setting and more

How to use a gradient in a pre-designed template

Set a direct URL for a pre-designed template

How to create a pre-designed template from an order

Sublimated sport jerseys

How to properly set a customizable rounded item (mugs, cans, tumblers, bottles, cups, glasses, ...) in Zakeke

Sync product image and name with e-commerce

Duplicating Customizable Products and/or Pre-designed Templates

Add an overlay to the product

Create a product with only text option

Double-sided products (with the option to have the same design elements on each side)

Get the product image in the print files

Sync design elements on all product sides

How to use UserGuiding with Zakeke

Short guide on how to manage the switch to the new Zakeke

How to create a recolourable product

Integrating a third-party source for images or other elements to personalize your items

Salesforce Commerce Cloud

Zakeke Help Center

Why I don't see the ...

Why I don't see the Upload Image function in my pre-designed templates generator?

In order to upload your own image in a pre-designed template upload them in the Images and Clipart Galleries first and then you'll be able to use them to populate your pre-designed template.

Once done, you can delete the images from the galleries and they'll still be available in the template.

Did this answer you question?

Ask AI

Responses are generated using AI and may contain mistakes.

How can I help you?

Ask me anything about our product. I can help you find answers across the knowledge base.

Ask a question...Ctrl+I